Data Policy

What Data We Collect

To process your orders and communicate with you, we collect information such as your name, phone number, email address, shipping address, and order details. We may also collect information you share with us directly through WhatsApp, Instagram, or Facebook when contacting our team.

Our website may also collect basic technical data, such as browser type, device information, and pages visited, to help us understand how the site is used and improve performance.

How We Use Your Data

Your data is used to:

• Process, pack, and deliver your orders
• Communicate order updates, confirmations, and delivery status
• Respond to enquiries, complaints, and exchange requests
• Improve our website, products, and customer experience
• Send updates about new collections or promotions, where you've agreed to receive them

Data Storage & Retention

Your data is stored securely within our Shopify store and associated business tools (such as our courier and communication platforms). We retain order and customer data for as long as necessary to fulfil orders, meet legal or accounting requirements, and maintain accurate business records.

Sharing of Data

We do not sell or rent your data to third parties. Your data is only shared with trusted partners where necessary — such as courier companies for delivery, or payment and platform providers required to operate our store — and only to the extent needed to provide our services.

Data Security

We take reasonable precautions to protect your data from unauthorized access, misuse, or disclosure. While we work to keep your information secure, no online platform can guarantee complete security of data transmitted over the internet.

Your Rights & Data Deletion

You have the right to request a copy of the data we hold about you, ask us to correct inaccurate information, or request that your data be deleted from our records, subject to any legal or accounting obligations that require us to retain certain order information.

To make a data access, correction, or deletion request, please contact us via email, Instagram, or Facebook with your order details, and we will respond within a reasonable timeframe.

Changes to This Policy

This Data Policy may be updated from time to time to reflect changes in how we handle data or to meet legal requirements. Any updates will be posted on this page.

Contact Us

If you have any questions about this Data Policy or how your information is handled, please contact us via email, Instagram, or Facebook.