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Frequently Asked Questions
Everything you need to know about ordering, shipping, returns and more.
Orders
How can I place an order?
You can place your order directly through our website. Simply select your preferred pieces, add them to your cart, and proceed to checkout. For assistance, our team is available via WhatsApp during business hours.
How do I cancel my order?
To cancel an order, please contact us via email, Instagram, or Facebook within 1 day of placing your order, along with your order ID. Orders that have already been dispatched to the courier company cannot be cancelled.
Do you restock sold-out items?
Select pieces may be restocked based on demand. However, many of our collections are released in limited quantities to maintain exclusivity.
How do I contact you?
For any questions or complaints, you can reach us via email or send us a message on Instagram or Facebook, and we'll get back to you as soon as possible.
Shipping & Delivery
Do you offer nationwide delivery?
Yes, we deliver across Pakistan through trusted courier partners.
Do you offer international shipping?
International shipping may be available for select locations. Please contact our support team to confirm shipping options for your country.
How long does delivery take?
Orders are typically processed within 2–3 business days. Delivery timelines may vary depending on your location.
What are the shipping charges?
Standard shipping charges are Rs 250. Shipping is free on orders above Rs 4,500. Charges may differ during sales, and custom delivery requests may incur additional fees.
Returns & Exchanges
What is your return/exchange policy?
We accept exchanges for defective, incorrect, or damaged items, provided the request is made within [X] of delivery. Items must be:
- In new, unused condition
- Unwashed and unaltered
- Returned with original tags and packaging intact
For change-of-mind requests, only exchanges are offered (no refunds), and the customer is responsible for return shipping costs. Once we receive the item, we'll issue a discount coupon equal to the order value for future use.
I received a wrong, faulty, or damaged product. What should I do?
Please contact us within [X] of delivery via email, Instagram, or Facebook with your order details and photos of the issue, and we'll arrange an exchange.
Product Care
How do I care for my hijab or garment?
We recommend gentle hand wash or dry cleaning for delicate fabrics. Specific care instructions are listed on each product page.
Are your pieces limited edition?
Yes, many of our collections are produced in limited quantities to preserve quality and exclusivity.
Payments
What payment methods do you accept?
We currently accept Cash on Delivery (COD).
Collaborations & Partnerships
How can I collaborate with HAYA By Aisha Ikram?
For media inquiries, collaborations, or retail partnerships, please email us at collaborations@hayabyaishaikram.com with relevant details.