Return & Exchange Policy
Our process for exchanges, damaged items and change-of-mind requests.
Eligibility for Exchange
We accept exchanges for defective, incorrect, or damaged items, provided the request is made within 2 of delivery. To be eligible for an exchange, items must be:
- In new, unused condition
- Unwashed and unaltered
- Returned with the original price tag and packaging intact
Damaged, Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect product, please contact us within 2 of delivery via email, Instagram, or Facebook, along with your order ID and photos of the issue. Once verified, we will arrange an exchange for the correct or replacement item.
Change of Mind
For change-of-mind requests, only exchanges are offered — refunds are not provided. The item must meet the eligibility criteria above and must be sent back within 2 of delivery.
The customer is responsible for the cost of shipping the item back to our office address. Once we receive and inspect the returned item, we will issue a discount coupon equal to the order value, which can be used towards a future purchase.
How to Initiate an Exchange
To start an exchange, contact us via email, Instagram, or Facebook with your order ID and the reason for the exchange. Our team will guide you through the next steps, including the return address and any further instructions.