Shipping Policy
How we process, pack and deliver your order.
Order Processing
All orders are processed within 2–3 business days of being placed. Orders placed on weekends or public holidays will be processed on the next working day. Once your order has been handed over to our courier partner, you will receive a confirmation along with tracking details via WhatsApp, email, or SMS.
Domestic Shipping (Pakistan)
We deliver across Pakistan through trusted courier partners, covering major cities as well as most other locations. Once dispatched, orders are typically delivered within 3–5 business days, depending on your location. Deliveries to remote areas may take slightly longer.
International Shipping
International shipping may be available for select countries. Charges and delivery timelines vary by destination. Please contact our support team via email, Instagram, or Facebook with your location for a shipping quote before placing your order.
Any customs duties, import taxes, or additional fees charged by your country are the responsibility of the customer and are not included in the order or shipping cost.
Tracking & Delivery Issues
Once your order is dispatched, you will receive a tracking number along with the courier company's details, which can be used to track your order directly on the courier's website.
Please double-check your shipping address before placing your order. If a delivery attempt fails due to an incorrect or incomplete address, additional shipping charges may apply for re-delivery.
If your order hasn't arrived within the estimated delivery window, please reach out to us via email, Instagram, or Facebook with your order ID, and we'll follow up with the courier on your behalf.